• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎03-22-2018 06:24 PM

HP Recommended
Product: samsung clx-6260fw

my samsung says paper tray 1 is empty but its not...can you help me?

3 people had the same question
3 REPLIES 3

‎03-28-2018 04:25 AM

HP Recommended

Hello,

Please try below  steps that should resolve the issue .

  • Load paper into the printer and reprint.
  • If the problem persists, restart the printer by powering it off, and then on.
  • Make certain the paper tray size guides are adjusted to the size of the paper being used.

Also click HERE to access additional steps ..

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎07-01-2018 04:50 PM

HP Recommended

I have the same printer, and it often claims paper tray is empty. Of course it's not empty, but it seems that the paper tray must be full, when aprox. 1/3 of the paper capasity is used it claims empty.

 

Any repair manuals for this printer, warranty is out but this is a printer that is supposed to work for more than a couple of years.

Was this reply helpful? Yes No

‎07-02-2018 10:36 AM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.Just for information some technical information is protected by HP and is not allowed to be answered.This is unfortunate and you will have to contact a HP repair shop for the help in this case.Remove the paper from the tray.The plate that lifts the paper normally has a spring under the plate.Try to stretch the spring a bit to put more pressure on the paper.This might just work.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.