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‎03-22-2018 06:24 PM

HP Recommended
Product: samsung clx-6260fw

my samsung says paper tray 1 is empty but its not...can you help me?

3 people had the same question
3 REPLIES 3

‎03-28-2018 04:25 AM

HP Recommended

Hello,

Please try below  steps that should resolve the issue .

  • Load paper into the printer and reprint.
  • If the problem persists, restart the printer by powering it off, and then on.
  • Make certain the paper tray size guides are adjusted to the size of the paper being used.

Also click HERE to access additional steps ..

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
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‎07-01-2018 04:50 PM

HP Recommended

I have the same printer, and it often claims paper tray is empty. Of course it's not empty, but it seems that the paper tray must be full, when aprox. 1/3 of the paper capasity is used it claims empty.

 

Any repair manuals for this printer, warranty is out but this is a printer that is supposed to work for more than a couple of years.

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‎07-02-2018 10:36 AM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.Just for information some technical information is protected by HP and is not allowed to be answered.This is unfortunate and you will have to contact a HP repair shop for the help in this case.Remove the paper from the tray.The plate that lifts the paper normally has a spring under the plate.Try to stretch the spring a bit to put more pressure on the paper.This might just work.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

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