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scanner not scanning full page

HP Recommended
Xpress C480FW
Microsoft Windows 10 (32-bit)

Dear friends,

I have Samsung Xpress C480Fw printer scanner and since yesterday I am having trouble scanning documents.

Would be great to learn of the possible solution. The problem persists in AFT and flatbed. 


I have tried the following:

1, Updating the firmware.

2. Reinstalling the printer. 

3. cleaning the tray.


looking forward to your suggestions.

page scan with error and colourpage scan with error and colourHalf scanned pageHalf scanned page

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 I am having the same issue. Any assistance on this thread would be much appreciated. Mine started a couple weeks ago. Thanks!

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