2-SIDED MANUAL PROMPT DOES NOT WORK

[WFHTREJO2020]

Last month... I was able to scan and a prompt would appear to flip the pages and scan the other side.  Suddenly this prompt is no longer working... I have uninstalled the software and the printer a couple times now... but I still have no prompt.  I have seen others with the issue but I do NOT see a resolution.

[Raj1788]

@WFHTREJO2020,

Thank you for reaching HP Community. I would be happy to help!

Try to make a copy on 2side and check if it works.

If the copy is working fine follow the below instruction to resolve the issue.

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8020-all-in-one-printer-series/242...

Try to print.

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[WFHTREJO2020]

This fix does not work.  I have followed the steps listed and still the same result

[The_Fossette]

@WFHTREJO2020,

I recommend you update the printer firmware following the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c02919168

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[WFHTREJO2020]

System must have auto updated overnight.. suddenly works again..

[The_Fossette]

@WFHTREJO2020,

Perfect, I am really glad to hear that the issue is resolved.

If any other questions arise, please feel free to write back to me.

Cheers!