2 sided copies

[Guntwr]

My pinter tells me it can't print from paper tray selected. I'm trying to get a 2 sided copy on 8 1/2 x 11 paper and have the main tray selected and also print to size selected.

[Jay_G24]

Hi @Guntwr, 

Welcome to the HP Support Community

I'd like to help!

I understand the printer is not picking paper from the selected tray.

Try the below suggestions -

Check the paper, and then reload it

Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue.

Remove any paper from the paper tray

Remove any severely bent, wrinkled, or torn paper found in the stack.

Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers.

Make sure the paper stack is even on all sides.

Load the stack of paper into the paper tray until the paper stops, and then slide in the paper width guides until they rest against the edges of the paper.

Push the paper tray in until it snaps into place.

Select the paper size on the control panel display.

Clean the paper tray rollers

Clean dust from the paper tray rollers underneath the printer.

Carefully lift the printer and set it on its side.

While supporting the printer with one hand, pull the paper tray open to expose the paper rollers underneath the printer.

Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

Clean each roller with the damp cloth.

Allow the rollers to dry completely (approximately 10 minutes).

Close the paper tray, and then set the printer upright.

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

Change print settings from the app you are printing from.

Open a document, photo, or webpage, click File, and then click Print or click the Print icon to open the Print window.

Open the printing options. The button or link name depends on the app you are printing from.

Windows 10 Photos app: Click More settings at the bottom of the settings list.

Microsoft Word: Click Printer Properties.

Paint and WordPad: Click Preferences.

Click the tabs on the top of the window or click Advanced to access available settings for your printer.

Paper size, type, and tray settings help ensure the printer properly handles and scales the print job to the paper. Set paper settings on the Paper/Quality or Features tab.

NOTE:

When loading paper into the input tray, look for a prompt on the control panel menu, if your printer has one, to confirm the paper type and size.

Paper type: Set the paper type you are using, such as HP photo paper, plain paper, or custom media, or select Automatic to let the printer select the paper type.

Paper size: Select the paper size that is loaded in the printer, such as 4 x 6, legal, or 8.5 x 11 plain paper. Check your printer specifications for supported paper sizes.

Paper tray or source: Select the tray you loaded the paper into, if your printer has more than one tray. If available, use Automatically Select to pull from the main tray. If the main tray is empty, paper is pulled from another tray with paper.

Hope this helps! Keep me posted. 

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