2 sided scanning Officejet e5740

[Tralfamadore]

I have been using my MFP Officejet e5740 with Win 7 and scanning 2 sided documents using "HP Scan".  I just upgraded to a Lenovo Win 10 Pro machine and installed the printer and all updated drivers for all HP software related to the 5740.  I researched how to do 2 sided scanning as before and found this solution by:

ShlomiL

Level 16

>11-18-2017 08:14 AM

>Hi,

>Try installing and using HP Scan Extended instead:

>http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

>Select Save as PDF, then click More > in the right pane.

>Look for Page Sides and change it to 2-sided.

>May you able to scan both sides automatically using this program instead?

so I downloaded the HP Scan Extended but when I load it, I get this error:

"The HP Imaging Device was not found."

Can anyone help with this?  The 5740 is connected and found on my network so not sure why I'm getting that error.

HP scan on Win 7 was very easy and always worked.

Thanks,

Eric

[Kumar0307]

Hi @Tralfamadore

Welcome to the HP Support Community. I'd be happy to assist you.

Not all printers support the HP Scan Extended application.

Kindly install the full feature driver on the printer to be able to scan as before.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Watch this video to know how to scan 2-sided documents.

Disclaimer: This video is not from HP and from a third-party channel on YouTube.

Alternatively, You may use the HP Smart app to print and scan from your Win PC

Click here to download and know more about the app

Hope this helps! Keep me posted. 

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