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‎05-09-2020 12:54 PM - edited ‎05-09-2020 02:06 PM

HP Recommended
Product: HP Officejet 5740 eprint
Operating System: Microsoft Windows 10 (64-bit)

I have been using my MFP Officejet e5740 with Win 7 and scanning 2 sided documents using "HP Scan".  I just upgraded to a Lenovo Win 10 Pro machine and installed the printer and all updated drivers for all HP software related to the 5740.  I researched how to do 2 sided scanning as before and found this solution by:

 

Level 16

>11-18-2017 08:14 AM

>Hi,

>Try installing and using HP Scan Extended instead:

>http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

>Select Save as PDF, then click More > in the right pane.

>Look for Page Sides and change it to 2-sided.

>May you able to scan both sides automatically using this program instead?

 

so I downloaded the HP Scan Extended but when I load it, I get this error:

 
"The HP Imaging Device was not found."

 

Can anyone help with this?  The 5740 is connected and found on my network so not sure why I'm getting that error.

HP scan on Win 7 was very easy and always worked.

Thanks,

Eric

 

 

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