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- HP Community
- Printers
- Scanning, Faxing, and Copying
- 2-sided scanning not possible after firmware update

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06-13-2024 11:22 PM
I have been struggling to get my new 4301dw to scan to pc…. Eventually got that to work by updating the firmware. No I have no options for 2-sided copying or scanning. I cannot enter my serial number onto your support website as it gives me an error and that bloody AI support waste of time thing is going to drive me nuts. Can someone please help be scan and copy 2-sides again. Thanks.
06-19-2024 11:41 PM - edited 06-19-2024 11:42 PM
This model does not have a duplex scanner so any duplexing for scanning/copying would be manual via the flatbed.
https://www.eliteprintsolutions.com.au/product/hp-color-laserjet-pro-mfp-4301dw-printer-4ra80f/
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.