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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-13-2024 11:22 PM

HP Recommended
Product: HP Color LaserJet Pro MFP 4301dw Printer

I have been struggling to get my new 4301dw to scan to pc…. Eventually got that to work by updating the firmware. No I have no options for 2-sided copying or scanning. I cannot enter my serial number onto your support website as it gives me an error and that bloody AI support waste of time thing is going to drive me nuts. Can someone please help be scan and copy 2-sides again. Thanks. 

Category:
2 REPLIES 2

‎06-19-2024 09:44 PM

HP Recommended

Been working with HP support on this matter and they cant even sort it out. I might just take it back to the shop ad make it their problem .... 🙂 

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‎06-19-2024 11:41 PM - edited ‎06-19-2024 11:42 PM

HP Recommended

This model does not have a duplex scanner so any duplexing  for scanning/copying would be manual via the flatbed.

 

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https://www.eliteprintsolutions.com.au/product/hp-color-laserjet-pro-mfp-4301dw-printer-4ra80f/

 

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