• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
laserjet pro mfp 477fnw
Microsoft Windows 10 (64-bit)

From the printer, I can scan to a network forlder.  But I do not see an option to scan both sides of the document.  I am able to scan both sides of a page when I used the "insert from scanner" option in Adobe Acrobat so I know it's possible.  I just need to figure out how to do it from the printer to a network folder.

1 REPLY 1
HP Recommended

@PATRICKFARMER

 

What can be done from the printer control panel differs from what can be done using software on the computer.

 

It appears that you have the "little brother" of this printer series.  According to the Specifications,  the "fnw" model does not provide automatic duplex.  This, too, might influence which tasks - and how many details - are available for tasks set up on the printer control panel.

 

More simply stated:  If the setting is not available, the feature is not supported.

 

The how-to document is a bit helpful and almost completely devoid of any helpful details:

Scan to a network folder

 

The User Guide explains the various methods to set up / use the Scan to Network Folder feature - starting on Page 63

 

Note the suggestion (in the User Guide) to use the Embedded Web Server (EWS) to configure Scan to Network feature.

 

Without the ability to use auto duplex, the setup would rely on having a "manual" duplex command available to configure the job.

 

If there is a way to "pre-set" the printer to prefer duplex, the setting may be in the EWS, perhaps under Paper Preferences (wording is likely different).

 

 

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP Color LaserJet Pro MFP M477fnw

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.