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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-14-2022 11:20 AM - edited ‎08-15-2022 04:30 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: macOS 12.0 Monterey

My Officejet Pro 6978 printer has the built-in capability to make duplex (2-sided) copies of originals. However, it appears that recent software or firmware updates have disabled the ability to scan 2-sided copies and save them to the computer. I believe that I used to be able to do that. My printer is connected to my network by an Ethernet cable and the Ethernet Summary shows the printer connected to my computer as a Bonjour printer. However, when I press on Scan, then Computer (or use the Scan to Computer shortcut), it says No Computer Found and says "the HP recommended software is required for this feature" and gives me instructions to download the HP Utility and go to the Scan Settings. Apparently the HP Utility is not compatible either with macOS 12  or with my Apple Silicon Mac; I can't install it. 

2 REPLIES 2

‎08-14-2022 08:53 PM

HP Recommended

What error do you get? I am wondering if the secondary backside scanner has failed and that is why it will not duplex.

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‎08-15-2022 04:32 PM

HP Recommended

I did not correctly ask my question and have re-posted an edited version. Thanks. Maybe you can help with the new question about scanning.

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