Solved: Re: 3830 Scanner on iPhone Not Available - HP Support Community

AndrewP1231 · ‎10-23-2025

I just installed the new HP App (which changed from the HP Smart App) on my iPhone. On the prior app, I was able to scan from my phone under Scan Documents. I go the Scan in the new app and it says “The Scan feature in this app is only available if the currently selected printer has scanning capability”, which the 3830 does. Can someone help remedy this? Is there a way to go back to the prior app? Thanks.

VikramTheGreat · ‎10-25-2025

Hi @AndrewP1231,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out and for sharing the details. We understand how frustrating it can be when a familiar app changes and a key feature like Scan stops working.

The message you’re seeing usually means the app is not fully detecting your printer’s scanning function. Before we proceed, could you please confirm your exact printer model? Is it an HP DeskJet Ink Advantage 3830 or an HP OfficeJet 3830? This will help us share the most accurate steps for your device.

In the meantime, please try these steps:

Open the HP App on your iPhone.
Tap on your printer name at the top of the screen → choose Forget Printer.
Close and reopen the app, then tap Add Printer.
Select your printer again from the list (ensure it’s on the same Wi-Fi network as your phone).
Once reconnected, check the Scan section; it should now detect your printer’s scan function.

If the issue persists, you can still scan directly from your printer’s control panel or through the HP app on a Windows/macOS device until an app update resolves the problem.

I hope this helps.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

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View solution in original post

VikramTheGreat · ‎10-25-2025

Hi @AndrewP1231,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out and for sharing the details. We understand how frustrating it can be when a familiar app changes and a key feature like Scan stops working.

The message you’re seeing usually means the app is not fully detecting your printer’s scanning function. Before we proceed, could you please confirm your exact printer model? Is it an HP DeskJet Ink Advantage 3830 or an HP OfficeJet 3830? This will help us share the most accurate steps for your device.

In the meantime, please try these steps:

Open the HP App on your iPhone.
Tap on your printer name at the top of the screen → choose Forget Printer.
Close and reopen the app, then tap Add Printer.
Select your printer again from the list (ensure it’s on the same Wi-Fi network as your phone).
Once reconnected, check the Scan section; it should now detect your printer’s scan function.

If the issue persists, you can still scan directly from your printer’s control panel or through the HP app on a Windows/macOS device until an app update resolves the problem.

I hope this helps.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

AndrewP1231 · ‎10-25-2025

I ended up unplugging and replugging in the printer another time and it worked. Thanks for your response on this.

VikramTheGreat · ‎10-26-2025

Hi @AndrewP1231,

We’re glad to hear that unplugging and reconnecting the printer resolved the issue!

Sometimes, a simple power cycle helps the printer re-establish communication with the app or network. If you notice the issue reoccurs, feel free to reach out, and we’ll be happy to walk you through some permanent fixes or updates to keep things running smoothly.

Thank you for following up. We appreciate it!

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

3830 Scanner on iPhone Not Available

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