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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-11-2014 06:24 AM

HP Recommended

I to have an HP 5520 and have tried all the suggestions so far and nothing. The Scan to mail function still does not work, the printer says that everything is connected, the network test results all say Pass and yet it still does not work. I have changed the DNS names and still get the same connection error. Please help.

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‎04-11-2014 10:33 AM

HP Recommended

I'm still having the same problem. None of the instructions I've read work. Please help. Thanks.

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‎05-21-2014 08:46 AM

HP Recommended

i still do have this error. and the blue wirelss light is off and the printer gets deconnected from the network. what's going on?

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‎06-04-2014 05:21 PM

HP Recommended

I tried your process and it  did not work. I keep getting "server connection error 403. The printer is a wireless HP phtosmart 6525 e all in one series  and it does print and scan, but since yesterday it wont scan to send to email.

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‎06-04-2014 05:22 PM - last edited on ‎07-28-2015 04:51 PM by Retired

HP Recommended

Sorry. My email address is [Personal Information Removed]

 

Rick

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‎06-04-2014 05:24 PM - last edited on ‎07-28-2015 04:51 PM by Retired

HP Recommended

I have the exact problem. Did you ever solve it.  send respinse to [Personal Information Removed]

 

Rick

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‎06-11-2014 10:24 AM

HP Recommended

thanks!   works great!

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‎10-17-2014 05:34 PM

HP Recommended

I did all that, and am still getting the same error message.

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‎02-09-2015 11:09 AM

HP Recommended

Hello,

 

I was able to follow the steps until I selected Network Address when it then asked me for Authentication required.  ....Server says Admin.  It did not accept my username and password to get on to this site.  Please advise.

 THank you

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‎06-03-2015 04:36 PM

HP Recommended

I just did these steps and still get the same error 403.

the printer does print wirelessly from all devices.

But scanning to email is not working,

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