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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-28-2015 03:07 PM

HP Recommended

Hello,  i just tried this listed sollution with my HP Photosmart 6525 and I continue to get the "403" error.  

 

When I check wireless settings the printer tells me it is connected to the internet, but these errors occur as it is asked to scan and email a page.

 

I should say that the step to set the "Manual Preferred DNS Server" and the "Manual Alternate DNS Server" failed when I hit "Apply" .  The screen required that I also enter manual IP Address and subnet mask, and default gateway, which I then entered as  192.168.1.10 (Which was the current ip address the printer was using) along with 255.255.255.0 and 192.168.1.1 as subnet and gateway.  This time "apply" was accepted by the application.  I then printed out the network configuration page from the printer and it showed a 802.11 Wireless status as "Connected" and confirmed the IP and DNS settings that I entered into the online network application.

 

The wireless network used 64-bit WEP encryption and shows signal quality of 5/5 and channel of "11".

 

Thanks.

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‎09-08-2015 01:52 PM

HP Recommended

How to correct error 403?

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‎12-09-2015 12:56 AM

HP Recommended

I followed the 7 steps provided and received the same result as before. Help!

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‎03-07-2016 10:08 AM

HP Recommended
Hello, Resetting the DNS numbers did not work, and I tried TwoPointOh's advice, but I don't even see a "Web Services" app on the front panel. Any other advice?
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‎03-07-2016 10:11 AM

HP Recommended

Hello, Resetting the DNS numbers did not work, and I tried TwoPointOh's advice, but I don't even see a "Web Services" app on the front panel. Any other advice?

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‎05-09-2016 09:10 PM

HP Recommended

Hello, I also get a message that tells me my printer HP envoy 5530 cannot connect to the internet when I try to scan to email yet it is connected wirelessly when I check. I cant find the printer IP address to try this solution.  I select the icon and can find an email address which makes no sense to me. Please help.

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‎06-28-2016 04:07 PM

HP Recommended

Hello.

 

I have tried the fix for the error code 403 with no joy as it still stupidly tells me that error code 403 means you cannot scan to email for the Photosmart 6520.

 

I have tried the whole 8.8.8.8 and 8.8.4.4 with no joy.

 

I am at my wits end.

 

Please respond.

 

thanks.

 

Mike Lambert

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‎06-29-2016 04:55 PM

HP Recommended
Restart the computer...
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‎05-26-2017 12:34 PM

HP Recommended

Hi I tried all this but still no joy 😞 Any further suggestions anyone??

Many thanks

Nigel

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‎11-15-2017 11:20 AM

HP Recommended
I have Photosmart 6520, this fix did not work for me. I did unplug & restart.
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