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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-01-2020 11:26 AM

HP Recommended
Product: Macbook pro 13
Operating System: macOS 10.14 Mojave

I've changed the DNS address configuration as I read in your notes but it did not work for my printer.  I even turned the printer off to hopefully reset but still will not scan.

2 REPLIES 2

‎04-01-2020 11:27 AM

HP Recommended

Not sure what operating system I have but is MacOs.

 

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‎04-06-2020 10:00 AM

HP Recommended

Hi @DJT37,

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "Printer Error" issue. 

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, try a power reset on the printer-

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  1. Unplug the power cord from the wall outlet.
  2. Wait at least 60 seconds.
  3. Plug the power cord back into the wall outlet.
  4. Reconnect the power cord to the printer.
  5. Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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