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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-27-2020 04:47 PM - edited ‎02-28-2020 04:44 PM

HP Recommended
Product: HP ENVY 4520
Operating System: Microsoft Windows 10 (64-bit)

Scan2.jpg

 

 

how to fix it?

 

Scan quality problem encountered.

 

1 person had the same question
4 REPLIES 4

‎03-01-2020 01:23 PM

HP Recommended

@charls83, Welcome to HP Support Community!

 

Going through the sample shared I see that you've scanning related issues on the printer This seems to be an issue with the scanner glass or the light. I'd suggest you follow the steps from the document Resolving Copy Problems to resolve the issue. If the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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‎03-02-2020 07:17 PM - edited ‎03-03-2020 10:44 AM

HP Recommended

I've tried every  recommended methods.
I think it's a hardware problem.

Also I can't find the repair shop.
There is no answer to the HP Service Center request.

Please help me.

 

 

 

 

 

 

 

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‎03-03-2020 10:20 AM

HP Recommended

@charls83, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎03-03-2020 10:52 AM

HP Recommended

I will never buy a HP printer again.
I applied for an Epson printer with much cheaper ink cartridges.
Everyone who reads this should know.
Repairing HP printers is very difficult.
The reason seems to be the company that makes money from ink cartridges.

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