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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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Things use to be so easy.... I have installed the 4630 and i downloaded the latest drivers which gives me a scanning app. however no where does it show me where i can setup scanning for 2 sided documents. 

can anyone please provide a simple answer?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Pete000,

Assuming you have Mac OS X 10.9 or a later version, install the HP Easty Scan app:

https://itunes.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Click teh Presets menu and select Edit Settings, then set the Scan Type as Document, the Source as Automatic Document Feeder and check the box next to Scan Both Sides.

 

Regards,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

5 REPLIES 5
HP Recommended

Hi,

Thanks for using the HP Forums.

 

We'd like to suggest you try this alternative Scan solution:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Once it's installed, follow these steps:

 

1. Start the Scan software

 

2. Select Save as PDF

 

3. Under "Page Sides", select "2-sided (book)

 

4. Make sure Source is "Document Feeder if loaded" 

 

Example as shown:

 

HP Scan Extended scan 2-sided.jpg

 

 

Then start Scan!

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"
HP Recommended

Many thanks. Sorry, I failed to mention I am on a Mac and when I download the MSI file it says there is no application to run it. When I look for this file in the applications folder it doesn't show and in the folder it is located it shows as a document, not an exe.

HP Recommended

Hi @Pete000

 

Thanks for the feedback.

 

Would like to engage the help of @ShlomiL.  Who may have some leads on how to scan 2 sided documents in MAc.

 

Thanks,

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

Hi @Pete000,

Assuming you have Mac OS X 10.9 or a later version, install the HP Easty Scan app:

https://itunes.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Click teh Presets menu and select Edit Settings, then set the Scan Type as Document, the Source as Automatic Document Feeder and check the box next to Scan Both Sides.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Thank you.

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