4652 printer fax aren't going through

[Cfhigh69]

trying to fax but keeps saying no answer on the other end ..,., had phone co check its all good there,, changed the phoine number on the machine as I got a new one and  hooked it up to new internet wireless  what am I doing wrong

[Raj_05]

Hi @Cfhigh69,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble sending faxes with your HP 4652 printer, there are several steps you can take to troubleshoot the issue.

• Check Phone Line Connection: Ensure that the phone line is securely connected to both the printer and the wall jack. Make sure there are no cuts or damages to the phone cable.
• Verify Phone Line Settings: Check the phone line settings on your printer to ensure they are configured correctly for your new phone number. Make sure the country/region code and dialing prefix are accurate.
• Test Fax with Another Device: Try sending a fax to another fax machine or a fax test service to determine if the issue is with your printer or the receiving end.
• Check Fax Settings: Review the fax settings on your printer to ensure they are configured correctly. Pay attention to settings such as resolution, contrast, and dialing options.
• Update Firmware: Check if there are any firmware updates available for your printer. Updating the firmware may resolve compatibility issues or bugs affecting fax functionality.
• Check Wireless Connection: Ensure that your printer is properly connected to your wireless network. Check the wireless settings on the printer to confirm it is connected to the correct network.
• Restart Printer: Sometimes, simply restarting the printer can resolve temporary issues. Turn off the printer, wait for a few minutes, and then turn it back on.
• Reset Printer: If the issue persists, you may try resetting the printer to its factory defaults. Refer to the printer's user manual for instructions on how to perform a factory reset.

By following these steps, you should be able to identify and resolve the issue with sending faxes from your HP 4652 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support