4675 Printer-Scanning

[BrianMS]

Hi

My HP inkjet 4675 color scanning does not scan true colours. I seem to think that it was never really great, but now it seems to be a lot worse.

I have run the HP Print and Scan Doctor 5.3 but it didn't help.

Please send me the 'magic wand' for an instant fix 🙂

Many thanks

Brian

[sandytechy20]

@BrianMS

Welcome to HP support community.

Follow the steps mentioned in this HP document to fix scan quality issues:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[BrianMS]

@SandyTechy20 - You will see from my original post that my issue is with the colour calibration / detection of the scanner / printer. The solution suggested has more to do with poor quality of scan, not poor colour. Is there anywhere that the printers 'colour detection' or 'colour calibration' can be set? I could not find that in the HP Printer Assist, did I not look well enough?

[BrianMS]

Actually, the HP Printer Assist is really designed to get your printer connected, I do not see anything that says you can calibrate the colour scanning capability.

[sandytechy20]

@BrianMS

This might require one on one interaction with HP support.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.