5520 all in one printer says connected but when scan says unnconnected

[Wayne11065]

The all in one 5520 is showing connected but when I try and scan a doc it says not connected.  Done everything on virtual help like unplugging, turning router off etc etc but still doesnt work.  Initially got a error code 403 then 901.  Everything else works on printer just cant scn and email.

[TEJ1602]

@Wayne11065, Welcome to HP Support Community!

I would like to help you with the Server Connection error you are experiencing. It sounds like you are using a scan to email app from the front panel of the printer if this is to be true follow the steps below-

1. Obtain your printer's IP address

a. This can be done by pressing the wireless icon on the printer.

2. Enter the printer's IP address in a browser.

3. Select the network tab at the top of the page.

4. On the left select networking.

5. Select Network Address (IP)

6. Select Manual DNS Server

a. Manual Preferred DNS should read 8.8.8.8

b. Alternate DNS Server should read. 8.8.4.4

7. Select apply you might get a warning just select okay.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware.

Hope this helps! Keep me posted. 

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