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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-28-2025 10:37 AM

HP Recommended
Product: HP ENVY 5530 e-All-in-One Printer

The printer is connected to my wiresless ntwork, but when i try to scan to email i get error connecting to network message.....did not used to do this

Reply
1 REPLY 1

‎03-30-2025 09:50 AM

HP Recommended

Hi @timg622,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

1. Verify Network Connection

  • Ensure that the printer is connected to your wireless network and has Internet access.
  • From the printer's control panel, touch the Wireless icon and check the connection status.

2. Update Printer Firmware

  • Make sure the printer's firmware is up to date. Firmware updates can provide new features and fixes to known issues.
  • Access the HP website to download the latest firmware updates.

3. Enable Web Services

  • Confirm that Web Services is enabled on your printer.
  • On the printer’s control panel, press the ePrint button, accept the Terms of Use, and follow the onscreen instructions to enable Web Services.

4. Verify SMTP Settings

  • Check the outgoing SMTP server settings are correctly configured in the HP software for sending emails.
  • Clear and re-enter the SMTP settings to ensure accuracy.

5. Check Proxy Settings

  • If your network uses proxy settings, make sure they are correctly entered in the printer's control panel.
  • Check settings being used by your web browser or consult with your IT administrator.

6. Restart and Reconnect

  • Turn off the printer, restart your router, and reconnect the printer to the wireless network.
  • Restart your computer to ensure all settings are refreshed.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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