6700 All-in-one - cannot copy, scan or fax

[dfc01]

I have tried the various suggestions unplug plug into wall outlet from surge protector turn off power 30 seconds even did a download udate nothing changed my inability to copy scan or fax any other ideas before I call HP help

[NancyAnna]

 I have the same problem and have tried the direct connection with a hard reset - still get this message.

However - I can still print from my Outlook Mail and HP printed an update page for me.

[Sizzlingsum_13]

Hello@NancyAnna

Welcome to the HP Forums!!

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand you're able to print but copy and scan functions are not working on your printer.

I'll be more than glad to help you out.

Steps to follow:

Step 1: Turn off the printer and turn it back on.

Step2: Check the stand alone copy on the printer through scanner glass.

Step 3: Let’s first try a hard reset on the printer. 
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let me know how it goes 🙂

Cheers, have a nice day.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

[katy36]

Thanks to both of you.  The thumbs up key does not seem to work, and I don't see a Solution Accepted button.  My problem is solved.  Thank you.

[weverdyke]

I TRIED THE SOLUTION THAT SOMEONE SAID WORKED BUT I DID THE SAME PROCEDURE WITH MY 6700 PRINTER AND GOT NOTHING, STILL DOESNT COPY OR SCAN ....