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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
officejet pro 6970

hello Community members!

 

just got my new 6970 set up.

one of the selection criteria was duplex usage of ADF and scan to email.

i have questions related to these features as i am not able to find out how to do what i want

 

1) double sided scanning:

what is the way to use two-sided automatic document feeder mode when scanning or scanning to email (or faxing - this i have not tried actually)

 

2) what is the way of appending separate scan jobs before submitting it in an email or to the computer/mobile device

for example i have 3 a4 pages double sided and 3 smaller documents on the flatbed, and i would like to see them in one PDF file - how to set this up on the printer.

 

thanks for the how-to advises 🙂

best regards

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @globetrotter69

 

The Scan to Email apps, is able to scan multiple pages through the ADF only. If it's placed on the Scan glass, it can only scan 1 page, there are no options to add more pages to scan.

 

Also, if using the ADF, it will not scan 2-sided (no options for that).

 

If you need to scan 2-sided, one way is to use the Software to scan and then attached the document before emailing.

 

Thanks.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"

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11 REPLIES 11
HP Recommended

Hi,

Thanks for using the HP Forums.

 

Spoiler

1) double sided scanning:

what is the way to use two-sided automatic document feeder mode when scanning or scanning to email (or faxing - this i have not tried actually)

Please watch this resource on how to do this:

 

HP Officejet Pro 6970 series : Scan a 10 pages 2 sided document using the ADF

 

Spoiler

2) what is the way of appending separate scan jobs before submitting it in an email or to the computer/mobile device

for example i have 3 a4 pages double sided and 3 smaller documents on the flatbed, and i would like to see them in one PDF file - how to set this up on the printer.

Please watch this example on how to do this:

 

Scanning Multiple pages using the ADF and Scan Glass

 

For more scanning tips, please refer to this :

 

Scanning for Dummies

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended
Hi greenturtle,

Thanks for your feedback.
Do I sum up correctly that the only way for double sided scanning or batch scanning is via the PC Software?
Mobile device eprint or scan to email does not support this feature.

Thanks
HP Recommended

Hi @globetrotter69

 

Spoiler
Do I sum up correctly that the only way for double sided scanning or batch scanning is via the PC Software?
Mobile device eprint or scan to email does not support this feature.

That is partially correct. Scan to Email is able to scan a 2-sided document via the ADF as well. You need to go to the Scan to Email settings and ensure that the 2-sided Original tab is turned "On". 

 

Note: You MUST load the document into the ADF for the 2 sided Original tab to appear in the settings!

 

However, HP All in One remote apps doesn't have the feature to select a 2 sided original for scan. NOt sure on eprint.

 

Moreover, Web Scan is also able to scan 2-sided.

 

For instructions on how to enable and use Webscan, please watch this example:

(note that Webscan is Universal, i.e. it is printer dependent - ot works on Mac, Windows, Linux etc so long as your printer is connected to the same network as the Computer)

 

macOS 10 12 Sierra: Enable and Use Webscan

 

 

Scanning Multiple pages from Chromebook

 

Hope that helps!

 

 

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended
Hi greenturtle,

I was not able to locate scan to email settings. Can you please advise where this menu entry is located?
The only thing I found is 2 sided copy and 2 sided fax printing 🙂

Thanks
HP Recommended

Hi @globetrotter69

 

You'll need to setup the Sca to Email feature.

 

However, you would need to install the FULL feature software first.

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

 

Once you have your FULL feature software successfully installed, watch this example on how to setup and configure Scan to Email :

 

Scan to Email setup and use  (HP Officejet Pro 8700 series)

(applicable for your printer series as well!)

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

hello greenturtle

 

thanks for your suggestion.

I have installed the full feature software and see no option for scan to email settings. how can i make it visible for setup?

on the printer i was using the scan to email app, which is available from the application list.

 

6970_functions_full.jpg

 

thanks

 

HP Recommended

Hi @globetrotter69

 

Based on the specs, there is no "Scan to Email" feature available for your model :

 

http://h20386.www2.hp.com/SingaporeStore/Merch/Product.aspx?id=J7K34A&opt=&sel=PRN&jumpid=reg_r1002_...

 

Digital Sender Specifications Digital sending standard features Send to email capability

Scan to thumb drive/PC
No

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

hello greentutle,

 

thanks for the information. i am sorry that there is no native support in the printer for scan to email....

 

as mentioned earlier in the case i was using the scan to email application on the 6970 which is listed in the printer apps tab.

do you know if there is any way to utilize that app for multi-page and/or double sided scanning and emailing jobs?

 

thank you

 

 

6970 scan to email app - no native function

 

HP Recommended

Hi @globetrotter69

 

The Scan to Email apps, is able to scan multiple pages through the ADF only. If it's placed on the Scan glass, it can only scan 1 page, there are no options to add more pages to scan.

 

Also, if using the ADF, it will not scan 2-sided (no options for that).

 

If you need to scan 2-sided, one way is to use the Software to scan and then attached the document before emailing.

 

Thanks.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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