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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-10-2022 10:24 AM

HP Recommended
Product: hp officejet pro 7740
Operating System: Microsoft Windows 10 (64-bit)

Hi I can print to my networked OfficeJet Pro 7740 printer, but the HP Smart app will not find the printer so that I can scan to it.  Any ideas?  My IT Department is about as worthless as the HP Smart app.  Thank you in advance.

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1 REPLY 1

‎08-10-2022 12:57 PM

HP Recommended

Uninstall the latest windows update KB5016616. Had same problem.

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