8600 scanner no longer displaying request for additional pages to be scanned

[rickp271]

8600 scanner no longer displaying request for additional pages to be scanned

[Kuroi_Kenshi]

Hi @rickp271,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart the Printer:

• Turn off your HP OfficeJet 8600 printer.
• Wait for about 30 seconds and turn it back on.
• Sometimes, a reboot can resolve temporary issues.

Update Scanner Software and Drivers:

• Ensure you have the latest drivers and software for your HP OfficeJet 8600.
• You can download the latest version from the HP OfficeJet 8600 drivers page.

Check Scanner Settings:

• Open the scanning application on your computer (HP Scan, HP Smart, etc.).
• Go to the scan settings and ensure that the option for scanning multiple pages is enabled.

Use the Automatic Document Feeder (ADF):

• If you are scanning multiple pages, make sure you are using the ADF correctly.
• Load the documents into the ADF and ensure it is properly aligned.
• Check if the scanner prompts for additional pages when scanning through ADF rather than the flatbed.

Clear Any Pending Jobs:

• Sometimes, pending scan jobs can interfere with new requests.
• Ensure there are no pending or stuck scan jobs in the printer's queue.

Software Settings for Multiple Pages:

• When scanning, use the software settings to specify multi-page scanning.
• For example, in HP Scan:
  • Select Scan.
  • Under File type, choose PDF or another format that supports multiple pages.
  • Ensure Prompt for additional pages is selected.

Reinstall Scanner Software:

• Uninstall the current scanner software.
• Restart your computer.
• Reinstall the scanner software from the HP website.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,