8610 does not pick up faxes

[laser_zap]

I have a single phone line for voice and fax. In the past if I knew that a fax was coming I didn't pick the phone and the fax machine would take over. Now the fax doesn't pick up.

[Echo_Lake]

@laser_zap
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Turn on the Auto Answer setting if you want the printer to answer faxes automatically.

• 1. From the printer control panel display, touch and slide your finger across the screen and then touch Setup.
• 2. Touch Fax Setup, and then touch Basic Fax Setup.
• 3. Touch Auto Answer to turn it on.
  Have you set up the voice mail on this line?

Hope this helps! Keep me posted for further assistance.
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