8610 will print, but will not scan

[Ron1794]

HP 8610 printer will print by wifi from computer and iPhone, but will not scan

[Kuroi_Kenshi]

Hi @Ron1794,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer not scanning properly!  

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these troubleshooting steps to fix the issue:

1. Restart Devices

1. Turn off the printer, router, and computer.
2. Wait 1-2 minutes, then turn them back on.
3. Try scanning again.

2. Run the HP Print and Scan Doctor (Windows)

1. Download HP Print and Scan Doctor.
2. Open the tool and select your printer.
3. Click "Fix Scanning" and follow the on-screen steps.

3. Check Scanner Settings

1. Open Control Panel > Devices and Printers.
2. Right-click HP OfficeJet Pro 8610 and select Printer Properties.
3. Go to the Ports tab and ensure the correct network/WiFi connection is selected.
4. Click Apply and OK.

4. Reinstall HP Software & Drivers

1. Uninstall the printer from Control Panel > Programs > Uninstall a Program.
2. Download the latest HP Smart App or Full Feature Software from HP Support.
3. Reinstall the printer and test the scan function.

5. Check Windows Scan Services

1. Press Win + R, type services.msc, and press Enter.
2. Scroll down and find Windows Image Acquisition (WIA).
3. Right-click, select Properties, and set Startup Type: Automatic.
4. Click Apply, then Start (if it's not running).

 

[Kuroi_Kenshi]

6. Use an Alternative Scan Method

HP Smart App:

1. Open the HP Smart App (download from Microsoft Store if needed).
2. Click Scan and check if it works.

Windows Scan Tool:

1. Open Start > Scan (Windows Scan App).
2. Select your HP OfficeJet Pro 8610 and scan.

Web Scan (Embedded Web Server - EWS):

1. Find your printer's IP Address by printing a Network Configuration Report.
   • On the printer: Setup > Reports > Network Configuration Report.
2. Open a web browser and enter the IP Address (e.g., http://192.168.x.x).
3. Go to Web Scan under Scan Settings and try scanning.

7. Check Firewall & Security Software

• Temporarily disable your firewall or antivirus and try scanning.
• If scanning works, add HP Scan to the firewall’s allowed apps list.

8. Reset Printer to Factory Defaults

1. On the printer, go to Setup > Printer Maintenance > Restore Factory Defaults.
2. Reconnect the printer to WiFi and reinstall drivers.

Let me know if you need more help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,