8710 No longer able to send or receive faxes after firmware update

[JR007Red]

After upgrading the firmware, none of our Officejet printers can send or receive a fax.  I have restored to the factory defaults and I have paid to have a phone service person come out to test the quality of the fax line.  It attempts to send, I hear the ping from the other fax machine and then it says it got a 322 error and stops.  I am also not able to receive an incoming fax.

[Elohi_NR]

Hi @JR007Red,

Welcome to the HP Support Community. 

I'd like to help!

Perform the steps from this document and see how it goes. 

Also, try updating the firmware

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JR007Red]

If you had read my post I indicated that I had a telephone company technician come out and test the line. All you did was just pass on a boiler plate response. It was of no help.

[Elohi_NR]

Hi @JR007Red,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!