8710 Won't Scan from the Flatbed (Glass)

[Gunther1989]

I have used the 8710 for 18 months. I have always been able to scan from both the document feeder and the glass (flatbed). Then, suddenly, it won't let me scan from the glass. (Using SmartScan, when I click on scan, I get a message says there is no document in the feeder.) I have gone into the settings and tried all options, including selecting the flatbed as the source and also selecting type as automatic. I tried reinstalling the software yesterday, but that didn't help. Can anyone help me solve this, please?

[asmita6658 · Accepted solution]

Hi @Gunther1989

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue.

To resolve this issue, I'd suggest you update your Mac to macOS 10.15.3. Also, m Make sure HP Easy Scan is updated to the latest version.

Let's try updating the Mac using these steps - How to update the software on your Mac

Also, update the printer's firmware. Here's a document with step by step instructions - HP Printers - Updating or Upgrading Printer Firmware

You may also refer to this document -  HP Printers - How to Scan (Mac)

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Gunther1989]

Thank you very, very much for your great instructions. I had more trouble figuring out how to "accept as solution" than I did following your instructions. I am most appreciative.