9010 not able to scan to email

[kfintoni]

I have an HP 9010 that I am trying to scan to my email with. When I do it says server failure. The printer is connected to the wifi and I am able to print from my laptop to it and make direct copies. When I try and scan to email or directly to the printer it says server failure. Can anyone help with this as I am trying to scan loan documents that need to be uploaded online.

Thank you,

Karen in MA

[Betty0610]

@kfintoni

Welcome to the HP Support Community.

Let's remove and enable web services:

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services.

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ). 2. Touch Web Services Setup . 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. On the screen that appears, touch OK to allow the printer to automatically check for product updates. NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 5. If the Printer Update Options screen is displayed, select one of the options. 6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!