9120e - No Scan to Email option

[ArmadilloRobot]

Trying to setup a new 9120e and there is no Scan to Email option in the EWS and when you press Scan to Email on the printer itself, it goes to a blank/black screen.

Please advise what setting needs to be changed to allow this.

Thanks.

[Max3Aj]

@ArmadilloRobot, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds like you're encountering a couple of issues with your HP OfficeJet Pro 9125e printer. Let's address them step-by-step:

1. Scan to Email Option Missing in EWS:

To enable the Scan to Email option, you need to configure it through the Embedded Web Server (EWS). Here are the steps:

Access the EWS:

• Open a web browser and enter the printer's IP address in the address bar.
• Log in if prompted.

Configure Scan to Email:

• Navigate to the Scan tab.
• Select Scan to Email.
• Follow the prompts to set up the email server settings (SMTP server, port, authentication, etc.).

2. Blank/Black Screen Issue:

This issue might be related to a firmware problem. Here are some steps to troubleshoot:

Restart the Printer:

• Turn off the printer.
• Unplug the power cord from the printer and the wall outlet.
• Wait for about 60 seconds.
• Plug the power cord back in and turn on the printer.

Update Firmware:

• Ensure your printer's firmware is up to date. You can do this through the EWS or the HP Smart app.
• From the EWS, go to Tools > Maintenance > Firmware > Check.
• If an update is available, follow the prompts to install it.
   

If the screen still goes blank:

• On the printer, go to Settings > Printer Maintenance > Restore > Restore Factory Defaults.
• Re-set up the printer via HP Smart afterward.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[ArmadilloRobot]

Thanks for this reply. I really appreciate it.

None of those things made a difference, but what did make the Scan to Email option show up on the menu within EWS was enabling Quick Sets. I don't know why that would make a difference or why they had to be enabled, but that's what worked.

Replying here for the next person that has this problem. 🙂