9910 printer - all in one

[meb13]

I have gone over and over trying to get my ALL - IN - ONE - PRINTER to scan again it will not work

I've uninstalled and reinstalled

I have done this so much that I am about ready to toss it out the window I am in front of

what do I do?

[Jay_G24]

Hi @meb13,

I'd like to help!

Are you using HP Smart app to scan?

If yes, then follow the below steps -

Try the below suggestions-

1)Uninstall HP Smart 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

4)Reinstall HP Smart

If the error persists, install the HP Easy Start (under the Software and Utility tab )and use HP Scan to scan a document 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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