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A problem with the scanner has been detected

HP Recommended
hp envy photo 7100 serie
Microsoft Windows 10 (64-bit)


with old version to hp smart i don't have problem but wiht new version i can't scan with hp smart.

erreur message : A problem with the scanner has been detected. Restart the printer, and then try again. If the problem persists, visit the HP support website


I can scan wiht hp scan whit computer, i can scan whit hp smart with my Iphone et android phone.


I use hp doctor : no problem deteced whit hp smart


i have turn off my anti-virus and my firewall, always the same problem.


do you have solution for use scan wiht hp smart ?


my computer : w10 family

anti-virus and firewall : norton

printers : henvy photo 7134




HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@mickael16, Welcome to HP Support Community!


Follow the steps below-


Uninstall the app from your Windows 10 device through the All Apps list.

  1. In Windows, search for and open Apps & features.

    Searching for Apps & features

  2. Click HP Smart in the list of apps, and then click Uninstall.

    Uninstalling HP Smart app

Check for any updates on windows. Restart the computer and try to install the app. On your Windows 10 device, go to HP Smart (in English) to get the app from the Windows Store, and then follow the on-screen instructions to download and install the app.


Try scanning.


Hope this helps! Keep me posted. 


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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