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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-18-2019 03:36 AM

HP Recommended
Product: OfficeJet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

When I want to scan an A3 document it doesn't allow A3 to be selected, it doesn't appear as an option, and the maximum size it gives is less than A3

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2019 07:17 AM

HP Recommended

Hi,

from the HP Scan Software change the Scan Source from Automatic Document Feeder (if loaded) to Flatbed Glass, then A3 will become available as the scan size (as the printer only support scanning A3 from the glass).

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

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2 REPLIES 2

‎01-18-2019 07:17 AM

HP Recommended

Hi,

from the HP Scan Software change the Scan Source from Automatic Document Feeder (if loaded) to Flatbed Glass, then A3 will become available as the scan size (as the printer only support scanning A3 from the glass).

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-18-2019 07:19 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please ensure that the FULL feature software is installed.  Then use the HP Scan to scan A3.

 

These resources show you how it's done:

 

Connect Wirelessly, Download and Install Software

HP Officejet Pro 7740 : How to scan a Tabloid or A3 size document

 

Other useful resources:

HP Officejet Pro 7740 : How to copy a Tabloid or A3 size document

HP Officejet Pro 7740/8740 Configure Print Settings for Tray 2 and Duplex Printing

 

Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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