ADF Duplex Scanning not working with Shortcuts

[dietern]

Hi,

I just bought an OfficeJet Pro 9012e specifically for its ADF Duplex scanning feature, as well as its integration with cloud storage providers.

Using the HP Smart App, I am able to perform an ADF Duplex Scan, but this is a rather cumbersome process that requires more time investment, manual exporting/uploading to my cloud storage, and for some reason the pages are scanned in reverse order, requiring a manual resorting of the page order.

I stumbled upon the Shortcuts function, which is exactly what I had in mind: a few button presses on the printer and it automates the whole process. I set one up to scan and send to my cloud storage provider. However, when I initiate the Shortcut, and after choosing the settings (including 2-sided scanning, which weirdly enough is activated by choosing "Original Sides: On"), the scanner only scans 1-sided and sends to the cloud.

Basically, the key feature I bought the printer for is not working as intended, and I am thinking of sending it back already, unless there's something I've overlooked, or a way to resolve this bug? Thanks!

[ShlomiL]

Hi,

Please try setting up and using the Scan to Email feature to scan from the printer front panel both sides:of the page directly to your email:

https://support.hp.com/rs-en/document/c06859618

Please let me know how it goes,

Shlomi

[dietern]

Hi Shlomi,

Thanks for the response. However, my question concerns a bug in the Shortcut scan functionality with cloud storage. Scan to email, then manually upload to my cloud storage is a multi-step process I would place under the previously mentioned “cumbersome” category.

The crux of the issue here is that the HP control panel provides the exact option that I want, unfortunately the implementation has a bug that renders it useless for duplex scanning.

Best, Dieter

[ShlomiL]

Thanks for clarifying @dietern,

I will notify the moderators so this will be investigated by HP, however such an issue may take some time to resolve and unlikely in a short-term.

Could you please clarify what cloud service do you use?

There are possible workarounds such as scanning to a shared folder on your PC which can be synced with your cloud account in many cases.

Also, have you made sure that both your printer firmware and HP Smart are fully up to date?

https://support.hp.com/us-en/document/ish_1776648-1643972-16

https://support.microsoft.com/en-us/account-billing/get-updates-for-apps-and-games-in-microsoft-stor...

Cheers,

Shlomi