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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Color LaserJet Pro MFP M283fdw

When I enter paper to be scanned, the scanner works, but it assumes it's being fed from the glass and not the ADF.  There is nothing on the smartscreen, which would allow me to adjust or select ADF.  The options are very limited with this printer.  Please help as for the money that I paid, I should not have this issue.  Also, there are no options under Scanner, Fax, etc.  

1 REPLY 1
HP Recommended

@Harley2021, Welcome to the HP Support Community! I’m here to help.

 

I understand the document feeder is not working. Try making a standalone copy from the ADF and check if that works. By this, we can conclude if this is a hardware or a driver issue.

To assist you better, which device are you trying to scan from?

Which app are you using?

 

Perform the steps mentioned in this document - Automatic document feeder does not pick paper or feeds too many sheets

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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