ADF Scanner Not Working

[miveson]

Hi,

I've just bought the 8640 printer and the ADF scanner is simply not working. If I put a two sided document in the ADF and scan it simply comes up with a blank white page. DOn't worry I'm not silly enough to have the document upside down as I tried it with a 2 sided document.

If I scan from the glass it is fine.

Is supect there is a fault with the ADF scanner to the left of the glass scanner.

Any help appreciated.

Mark

[miveson]

Just a couple of other points

1. Running latest firmware

2. Not plugged in to a surge protector

3. No error messages, it goes throught he process of scanning, it's just the output is pure white.

I also find that with 2 sheets in the ADF that the printer doesn't process the sheets correctly, the 2nd sheet get stuck.

Anyways, thinking of taking it back as clearly there is a problem.

[Gemini02]

Hi @miveson,

Thanks for reaching out to the forums! I understand that you are having issues scanning from the ADF. Thanks for providing that detailed information. I would be happy to help you. 

If you still have the printer, you can try the following document to see if it will help: An ADF Paper Jam Error Displays on the HP Officejet Pro 8610, 8620, 8630, 8640, and 8660 e-All-in-On...

Can you make a single color scanned document from the ADF?

Are you having the same issue when making a copy?

If the issue is resolved and you appreciate my help, please click the "Accept as Solution" button and the "Thumbs Up". Let me know how you make out. Cheers!

[miveson · Accepted solution]

Well what do you know, it's suddenly working after a cold power off/on. COpying and Scanning from ADF are both fine now.

THanks Gemini02.

[Ashokkan]

Hi ,

I understand from your post , that you have issue with ADF scanning,,but eventually it is resolved.. This mail is just to confirm if the printer is working perfectly fine. 

Regards,

Ashok