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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-06-2020 01:13 PM

HP Recommended
Product: HP Color Laser Jet Pro MFP M283fdw
Operating System: Microsoft Windows 10 (64-bit)

The ADF works fine when scanning is started on the PC with the app, but when I want to start a scan fron the touch Panel there is an interesting issue: the document is recognited, when I select "scan to computer" the ADF is not working, but the scanner is running. If I do the same with scanning to USB, the ADF works...

 

I did a firmware upgrade today and installed the full friver pack.

 

Does anybody have an suggestion to solve this? 

 

Thanks for any comments.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-07-2020 02:52 AM

HP Recommended

Hello Andreas, 

 

thanks for the reply. 

 

You´re right, I didn´t recognize, that I had to switch the Settings in the scan-window and save them as profile.

 

Thank you very much.

View solution in original post

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2 REPLIES 2

‎06-06-2020 02:38 PM

HP Recommended

HI @HS182 ,
Welcome to the HP Support Community!

@HS182 wrote:

The ADF works fine when scanning is started on the PC with the app

...

when I select "scan to computer" the ADF is not working

That's right, because you forgot to change the scan option: Source from glass to ADF!

You got that?

 

Hope this helps! Keep me posted.
Andreas

 

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

 

I'm not an employee of HP, I'm as volunteer here.
         
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‎06-07-2020 02:52 AM

HP Recommended

Hello Andreas, 

 

thanks for the reply. 

 

You´re right, I didn´t recognize, that I had to switch the Settings in the scan-window and save them as profile.

 

Thank you very much.

Was this reply helpful? Yes No
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