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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-15-2021 07:31 AM

HP Recommended
Product: OfficeJet 7612
Operating System: Microsoft Windows 11

Hello everybody!
So, my problem is scanning through ADF. It scan 2 and a half of the sheet of papers and then stops with half scanned and half not. Then it "print" one blank white sheet of paper.

On the screen it shows "Reload original in the automatic document feeder (ADF) and try again.".

Everytime when I try again it's still the same. If I scan one sheet, it print one blank,  etc.

I tried turning it off by pressing On/Off button then disconnecting power cord from printer and from the wall.

I tried turning it off by disconnecting power cord from the printer and from the wall while printer was on.

I tried to print printer report status.

Also I restored to factory original settings and nothing happens...

Any idea what should I do?

Category:
3 people had the same question
1 REPLY 1

‎12-23-2021 02:01 PM

HP Recommended

@olekksander

 

Welcome to the HP support community.

 

Did you make a copy and check if this issue persists?

Sandytechy20
I am an HP Employee

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