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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ENVY Photo 7858
Microsoft Windows 10 (64-bit)

This is a recent issue and I wonder if it might not have happened with a printer update. The ADF will not work in scan mode. It feeds nicely in copy mode and the scan function works fine by laying sheets one at a time on the printer bed. I have done the usual rebooting of the PC and printer, to no avail.

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HP Recommended

I bought a new HP computer, my HP scanner button will not connect to computer although wifi connected

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