• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Officejet Pro 8600 Plus
Microsoft Windows 7 (64-bit)

On earlier driver software it was able to automatically detect whether to use the ADF and flatbed during scan jobs.  This was a useful function when scanning lots of pages as I was able to feed plain sheets in the ADF, then use the flatbed for odd size receipts.

 

Since a software "úpgrade" about a year ago, the scanner user interface changed and I'm now forced to choose between ADF or flatbed for the whole scan job.  The quality of the display is also a downgrade as there is now only a small button on the left to add further pages.

 

Is it possible to go back to the old driver software for the scanner at least?

 

I use the printer from multiple computers Windows 10 & 7 both now have the problem.

 

Any ideas?

 

Thanks

Martyn 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try this alternative scan solution:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

 

You should be able to select the "Source" before you start scanning when you "Add pages".

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

3 REPLIES 3
HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try this alternative scan solution:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

 

You should be able to select the "Source" before you start scanning when you "Add pages".

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

The HP Scan Extended software works perfectly and solves my problem.  Thank you so much for your prompt reply.

HP Recommended

Hi @MartyWorld,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.