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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-24-2024 01:24 PM - edited ‎02-24-2024 08:53 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw

Hi

By using the printer control panel, I am able to Scan to email. But unable to Scan to network folder. 

I checked everything.  Reboot the router, reset the printer, have the most updated firmware. 
When I press Apps. It always says ‘server busy’. 
I am also able to Mobile Print my document. Using HP Smart app to Scan to Network folder or to email.  I don’t understand why I cannot ‘scan to network folder’ by using the feature on printer control panel. 

please kindly help me. 
thanks. 

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