Able to scan to file, but the file pages are all blank

[chris_caratan]

Hello,

I have an iMac that I have used (mostly) successfully with my HP Envy 5660.  Recently, my scanner will scan but when I go to open the file on my iMac all the pages are blank.  🤔

I recently installed OS software upgrade to Ventura 13.0 (It wasn't available in the drop down menu above so I selected 12.0 Monterey since it was the closest available option).

After reading troubleshooting on HP Support.com, I tried to uninstall  HP Utility app and then reinstall, but I could not find the uninstall button.

Any suggestions would be much appreciated.  Thanks, Chris

[Nal_NR]

Hi @chris_caratan,

Welcome to the HP Support Community. 

I'd like to help!

Since the upgrade of Mac OS did not work, try the AirPrint option. That should work. 

Set up the printer network connection

Make sure the printer and your Apple device are connected to the same wireless network.

On your Apple device, make sure Wi-Fi is turned on and there is a checkmark next to the name of your local Wi-Fi network. If you are connected to a different network, tap the name of your network to join it.

Restart the printer, and then check the printer network connection status.

Printers with a touchscreen control panel: Touch the Wireless icon or open the Network Settings or Setup menu to view the network connection status.

Printers without a touchscreen control panel: Make sure the light next to the wireless icon or button is on and not blinking.

Place the printer within range of the Wi-Fi router signal, and then connect it to the network.

Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.

Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer's wireless light stops flashing when the connection completes.

HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.

Print from your Apple device

Print documents, photos, and web pages from iPhone and iPad apps that support printing.

Make sure the printer is turned on, cartridges are installed, and the paper you want to print on is loaded in the correct paper tray.

Open the item you want to print, and then tap the Share icon ( or ), or the menu icon .

Scroll down the screen and select Print from the list of options.

Select your printer, and then select print job settings such as paper size, number of copies, and page range.

NOTE:

Available settings depend on the app you are printing from, the print job type, and your printer. For additional settings and scanning tools, install the HP Smart app.

Tap Print.

You may also refer to the document here for further assistance. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @chris_caratan,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @chris_caratan,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us