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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Adobe Photoshop not recognising scanner

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08-11-2020 10:09 AM
Adobe Photoshop has suddenly become unable to use the scanner function on my printer. Printing still works, and scanning works using HP's software, but when I try and use Photoshop to scan I get the following message:
"No WIA compatible devices were detected. Check that your device is plugged into the computer and the power is turned on."
08-11-2020 10:40 AM
Hi,
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.
Past the following command and press enter:
Sc config stisvc depend= rpcss/ShellHWDetection
Now restart your computer and try scanning, may you see any difference?
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution 🙂