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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet Pro 9730e Wide Format All-in-One Printer
Microsoft Windows 11

Adobe is unable to recognize my HP 9730e as a scanner

1 REPLY 1
HP Recommended

@jackdog20 

 

Welcome to the HP Community --

 

If you have not done so,

Install the full driver printer software.

 

WebPage - Web Installation Package

HP OfficeJet Pro 9730e Wide Format All-in-One Printer  

Download, Save, Install

Afterwards, Restart the computer and sign in.

 

What?

The full driver supports Adobe, Word, Printing size A3, and other software / programs.

 

Next,

If not done,

Check that Printer Properties > Advanced is set to use an HP Driver as opposed to a Microsoft / IPP driver

 

Example - See Left side of sample - Printer Properties > Advanced > Driver

Printer_Properties_Reprint_6Printer_Properties_Reprint_6

 

 

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9730e Wide Format All-in-One series  

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.