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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-28-2024 07:32 PM

HP Recommended
Product: Office Jet Pro 6968 All-In_One
Operating System: macOS 10.13 High Sierra

I have a HP Pro 6968. For some reason, scanning has just failed. The only thing that happened is a firmware upgrade. I have reinstalled all the HP software, reset MAC printers, restarted everything, and reached the point on the HP support pages where it says I should get a new printer. Not happy with that answer. I can print on the device (so I have network connectivity) and it can make copies. I tried downloading a firmware upgrade, but when I tried to install it the installer said it was not the correct firmware for this device. None of the mac scanning software options work (Easy Scan, image capture, etc.  They all just "spin" forever. It seems they connect, but not sure about that. I am running mac 13.6.1.  Anyone have advice?

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