After installation the Update Sequoia 15.4.1 on iMac, Scanner HP ENVY 4500 doesn't work - 21345

[AriTur]

[zoey7886]

@AriTur, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP ENVY 4500! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Troubleshooting Steps

Check Connections: Ensure that the HP ENVY 4500 is properly connected to your iMac via USB or over the network.

Restart Devices: Restart both your HP ENVY 4500 printer and your iMac to resolve any temporary connectivity issues.

HP Software Update: Make sure you have the latest version of the HP scanning software:

• Visit the HP Customer Support - Software and Driver Downloads page.
• Enter your printer model (e.g., HP ENVY 4500) and download the latest drivers compatible with your macOS version.

Remove and Reinstall the Printer:

• Go to System Preferences > Printers & Scanners.
• Select your printer and click the minus (-) button to remove it.
• Restart your iMac.
• Add your printer again by clicking the plus (+) button and following the instructions.

Check for macOS Compatibility:

• Ensure that the HP printer drivers you installed are compatible with macOS Sequoia 15.4.1.

Scan Using Image Capture:

• Open Image Capture (found in Applications).
• Select your scanner from the list of devices.
• Try scanning directly using Image Capture to see if the issue is with the printer software or setup.

Use HP Smart App:

• Download the HP Smart app from the Mac App Store and try scanning through the app.

Reset Printing System:

• In Print & Scan preferences, Control-click or right-click on the printer list, and select Reset printing system. This will remove all printers and setups from your system, which may refresh connections and drivers.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,