After printer reset scan to mail not working as I do not receive a pin from HP on my mailadress.

[kuylro]

Previously it worked like a charm. However I needed to reset the printer to factory default and now when I enter my normal emailaddress I never get a pin. When I use a gmailaddress it does work..... But I want my scans to go to my regular mailadress.

I already contacted my provider, they state the mail is either not send by HP or does not arrive with them, as it is neither blocked nor in the spam folder. I tried resetting the printer again, but still no luck, same with the webservices, removed those and reinstalled, again no luck...

So how do I fix this? Or is at HP that something needs to be fixed?

Looking forward to solutions! 🙂

[Kumar0307]

@kuylro

Welcome to the HP Support Community!

• Which Email Client are you using?
• Make sure you are able to login to this Email account using the credentials.

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Use the Embedded Web Server (EWS) to set up Scan to E-mail.

During the profile setup process, you might be asked for SMTP server name, SMTP port number, or authentication information. You can contact the email/Internet service provider or system administrator for the information. SMTP server names and port names are typically easy to find by doing an Internet search. For example, use terms like “gmail smtp server name” or “yahoo smtp server name" to search.

• Obtain the IP address of the printer – You can touch the “wireless ” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top bar of your web browser to obtain the printer EWS page on your computer.

1. Click the Scan tab, and then click Scan to E-mail Setup.
2. Click Outgoing E-mail Profile.
3. Click New, and then enter your email address.
4. Enter a name to display on the printer's control panel to identify this email profile.
5. Enter or confirm the correct SMTP server and SMTP port information.
6. If you typically have to enter a user name and password to log into your email account, enter this information into the email authentication fields.
7. Click Next.
8. If desired, enter a security PIN to restrict access to this email profile.
9. Check "Always use secure connection" box, and check "SMTP requires authentication for outgoing email messages" box.

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[kuylro]

Hi Kumar0307,

Thanks for replying. Mail client on laptop is outlook 2016, on mobile phone it is K9 mial. in neither i receive the pin mail from HP. Also in my webmail with my provider there is no message.

The firmware of the printer is fully up to date, it is NSM5CN1830AR.

Web Server (EWS) to set up Scan to E-mail, when I use the ipaddress in my browser, there is not scan to mail. Not under the scan heading nor under the webservices heading.

So... what can we try next?

Kind regards,
Rob

[Kumar0307]

@kuylro

• Try using Gmail address and check if you get a PIN.

The EWS page of the printer should have Scan to email option under the Scan tab. If this does not help, let us try enabling this feature using HP printer assistant.

1. On your PC, search for and open HP Envy 7640 or double click on the printer icon on the desktop screen.
2. Select Print, Scan and Fax tab.
3. 
4. Click on Scan to Email wizard. Follow the On-screen instructions to complete the setup.

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[kuylro]

Hello Kumar0307,

I foolowed all the steps, but your view is different from mine. I do not have those icons, so I cannot select scan to e-mail wizzard.

I tried adding my mailaddress again, but nope... no pin mail. If I enter a gmailadress I do get a pinmail and after that the scan to mail does work. But for my normal address it doesn't work. It seems all emailaddresses ending at .nl do not get a pinmail...

How do we fix that?

Kind regards,
Rob

[Kumar0307]

@kuylro

In this case, the only option is to perform a Semi-full reset on the printer which will reset the printer settings to factory defaults.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[kuylro]

Hi Kumar0307,

I did the reset.... added the network details again and tried to configure scan to mail again.... and again no pincode mail. But on my gmailaccount I do get a pin. I can't help but think that it has to do with a block on .nl mailaddresses at the HP side. I have no other solution.  Can you investigate that?

Kind regards,
Rob

[Kumar0307]

@kuylro

• Unfortunately, I do not have an option to check if the .nl email addresses are blocked by HP, if you are receiving a PIN for Gmail and not to this email address, it could be an issue with that particular Email address/client.

• Some email account service providers, such as Google or Yahoo, block access by third-party apps for security reasons. To allow the scan to email feature access to your email account, go to your email account service provider for detailed steps.

  NOTE: If you turned on two-step authentication, you must create an application password for the scan to email feature to access to your email account. See your email account provider for more information.

• Gmail: Go to Allowing less secure apps to access your account (in English), and then follow the on-screen instructions.

• Yahoo: Go to Ways to securely access Yahoo Mail (in English), and then follow the on-screen instructions.

• Other email accounts: From a trusted device, sign in to your email account. Go to your account settings, search for authentication, SMTP, or security, and then follow the on-screen instructions to set-up access for the scan to email feature.

Try changing the account settings:

1. Touch Scan, and then touch Email.

2. On the control panel display, select the account that you want to change, and touch Modify.

3. Select which setting you want to modify, and follow the onscreen prompts.

● Auto-login

● Store Email

● Remove from list

● Change PIN

● Delete Account

Even after performing a factory reset and trying all the steps mentioned, if the issue persists, please contact our HP Support team for Other Options:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[kuylro]

Still not working.....

And the alternative solutions provided are not going to work as one is this forum and two is paid siolution.

So I think this is the end..... no solution for something that worked until a reset....

You tried your best but I think/I am almost sure it is a software thing on the HP side.....

[Kumar0307]

@kuylro

It is Unfortunate that the issue is not resolved. However, you can contact the HP support team who can assist you as we have tried all the possible troubleshooting steps.

Keep us posted for any other assistance.