After scanning a document I open the file and it is blank

[Jeffreyb1]

after scanning the document does not scan

[Nal_NR]

Hi @Jeffreyb1,

Welcome to the HP Support Community. 

I understand that you are facing issues with scanning.  I'd like to help!

To be able to answer you effectively, we need some information.

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[Jeffreyb1]

HP Envy 7640 Using iMacOS Ventura 13.0. Looking for an updated driver.

[Nal_NR]

Hi @Jeffreyb1,

Thanks for your reply. I am afraid this printer is not compatible with Mac 13 os. You may have to try the Airprint option.

Follow the document here and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Jeffreyb1,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Jeffreyb1]

Until HP comes up with a new driver the only solution is to buy a new printer. Thanks for your input.

[Nal_NR]

Hi @Jeffreyb1

Thank you for posting back and you're most welcome. Do get back to us in the future for further assistance.