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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-01-2022 11:01 AM

HP Recommended
Operating System: Other

after scanning the document does not scan

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6 REPLIES 6

‎11-04-2022 07:45 AM

HP Recommended

Hi @Jeffreyb1,

 

Welcome to the HP Support Community. 

 

I understand that you are facing issues with scanning.  I'd like to help!

 

To be able to answer you effectively, we need some information.

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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‎11-07-2022 02:19 PM

HP Recommended

HP Envy 7640 Using iMacOS Ventura 13.0. Looking for an updated driver.

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‎11-10-2022 03:34 AM

HP Recommended

Hi @Jeffreyb1,

 

Thanks for your reply. I am afraid this printer is not compatible with Mac 13 os. You may have to try the Airprint option.

 

Follow the document here and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎11-11-2022 03:36 AM

HP Recommended

Hi @Jeffreyb1,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-Moderator
I am an HP Employee

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‎11-11-2022 05:59 AM

HP Recommended

Until HP comes up with a new driver the only solution is to buy a new printer. Thanks for your input.

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‎11-12-2022 12:38 AM

HP Recommended

Hi @Jeffreyb1

 

Thank you for posting back and you're most welcome. Do get back to us in the future for further assistance.

Nal_NR-Moderator
I am an HP Employee

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