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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-11-2016 12:21 PM

HP Recommended

@steve47co1

 

I do not know the answer -- I am not running a Windows 7 system at the moment; if it is Windows 7 centric and not part of a general File System issue, there is likely something I am missing.

 

 

Perhaps another Expert can chime in.

 

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Dragon-Fur

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‎07-11-2016 08:09 PM

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HI @steve47co1

 

Are you able to set the WIA to Automatic instead of Delayed Start?

 

Spoiler
WIA is set to Automatic (Delayed Start).

Try that and let us know how it goes.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎07-12-2016 07:41 AM

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Yes, that works fine.

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‎07-12-2016 08:38 AM

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Hi @steve47co1

 

Does that meant that the issue is resolved?

 

Spoiler
Yes, that works fine.

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎07-12-2016 08:59 AM

HP Recommended

Sorry, no. It just means that I can set WIA to automatic and it works. "An error occurred while scanning" message is still there.

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‎08-20-2017 08:39 AM

HP Recommended

This is an interesting problem to which I have found no solution even though many other have had the same issue. My new 8610 prints (from originals, scans, and copies) everything  at an angle. I have run all diagnostices, all updates applied, run HP Scan and Print Doctor and still all printing is at an acute angle. Changed paper settings multiple times, too.

 

Anything new in re: solutions?

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‎08-20-2017 10:03 AM

HP Recommended

Hi @steve47co1

 

Can you check if there are any bits of paper in the printer?

 

Remove the Duplexor from the rear and see if there are any pieces of paper there that might cause the "skew printing".

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎05-16-2018 10:21 PM

HP Recommended

Install windows service pack. Then it works. 

 

Note for HP: You should mention the service pack requirments under the system requirments of the products. It is misleading users. 

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‎09-15-2018 06:17 PM

HP Recommended

For me, I solved this issue by changing the hp scan extended executable compatiability property to  "Run this program in compatability mode for " and pick Windows XP (Service Pack 3).  Suspect this will be necessary for newer Window Operation systems.  Like Worked for me on my Win 7 desktop.  suspect because the scan app was developed on an older windows platform.

 

So find app, and choose properties on this to change the compatability and see if that works.

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‎10-03-2019 02:52 PM

HP Recommended

Solved my scanning problem. Thanks.

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